Frequently Asked Questions

Everything you need to know about your hair care journey.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.

What is your return policy for hair products?

We accept returns on unopened and unused products within 30 days of purchase. Due to hygiene reasons, we cannot accept returns on items that have been opened or tested.

How can I track my shipment?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress.

Are the products sold on The Hair Consult authentic?

Absolutely. We partner directly with authorized distributors and brands to ensure that every product we sell is 100% genuine and professional-grade.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you offer international shipping?

Currently, we ship to select international locations. Shipping costs and delivery times vary by country and are calculated at the final stage of checkout.