Returns & Exchanges

At The Hair Consult, we want you to be completely satisfied with your hair care journey. If a product isn't the right fit for your hair type, you can return unopened and unused items within 30 days of delivery for a full refund.

1

Initiate Your Return

Log into your account or use our guest portal to select the items you wish to return and receive a unique Return Authorization Number.

2

Secure the Package

Ensure all products are in their original, unopened packaging and place them securely in a shipping box with your Return Authorization slip included.

3

Ship It Back

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing